Shipping, delivery and monitoring
What are the estimated delivery times for different regions/countries ?
You can check the delivery times in the Shipping Policy. click here to view it. Remember that delivery times are always approximate.
How can I track my order ?
Once you have placed your order, you will receive an email with tracking instructions. You can also track your order by clicking click here.
Can I change the shipping address after having placed my order ?
Please contact us as soon as possible. If the order has not been processed, we can modify the delivery address. Send an email to info@shad-bikes.com
How much does ? ship
It will depend on the amount of your cart and the shipping address. You can check the Shipping Policy no problem.
Return and refund
What is the deadline for making a ? return
You have 30 days after receiving the product to complete the return process. For more information, see the Return policy.
What conditions should products meet to receive reimbursement ?
Products must be in perfect condition, in the same way they were received. Unused, with the original label and packaging. See the Return policy to know all the details.
What cost does ? return
You will be fully refunded. However, shipping costs are the customer's responsibility. See the Return policy for more information.
How long will it take to receive reimbursement after the return ?
Once the return has passed quality control, we'll process the refund. At this point, you'll receive the money in your account within 2-3 business days.
How can I start the ? return process
If you want to start the return process you must fill out the Returns Form.
Product guarantee
What covers the guarantee of your ? products
The quality guarantee covers your products against manufacturing defects, premature product problems, or malfunctions with respect to recommended use. Consult the Warranty Policy for more details.
How can I claim the guarantee if my product presents a ? defect
To submit a warranty request you must fill out the Warranty Form.
Do they offer repair service for out of guarantee ?
Every item we sell comes with a two-year warranty. We don't currently offer a post-warranty repair plan, but we'd love to help you with this in the future. Sign up for our newsletter to stay up to date with our latest news.
How can I avoid common problems to ensure your longevity ?
To ensure that your backpacks and panniers last a long time, we recommend that you clean them regularly with a soft cloth dampened with a solution of water with neutral soap. Avoid overloading them and store them in a cool, dry place, away from sunlight. Check the seams periodically for wear and tear and enjoy your Shad Bikes products for much longer!
Bicycle installation and assembly
How do I install the bags/saddlebags on my bike ?
Very easy! KLICKfix® fixings are designed for quick and easy assembly. You can consult the assembly and disassembly manual by clicking here. click here.
Do I need special tools to install your products on my bike ?
No tools are required to install the bags on your bike. However, for some attachments or accessories that need to be attached to your bike, you'll need basic tools, such as an Allen wrench or Phillips screwdriver. See the product manuals for more information.
Can they be installed on bicycles with disc brakes ?
No problem!
How to adjust the saddlebags to ensure a safe assembly and prevent them from moving ?
Follow the instructions you will find in the product manual from your backpack or bag.
Care and characteristics
Are the backpacks and bags of bikes
All backpacks are water resistant, but not completely waterproof.
The Daily and Executive families have a rain cover to cover the bag in rainy conditions.
The Office Bag and the Backpack from the Genuine range have an IPX5 watertight compartment.
What cleaning products can I use with bike backpacks and bags ?
It is recommended to use only a soft cloth moistened with a solution of water and neutral soap.
How to save or store luggage when I do not use them ?
When not in use, Shad Bikes luggage is best stored in a cool, dry place away from direct sunlight. Make sure it's clean and dry before storing it.
Bicycle compatibility
What do I need to use a Shad Bikes luggage on my bike ?
Very easy! A luggage rack with a tube diameter between 8 and 16 mm for the rear of the bike or one of the KLICKfix® Adapters for the saddle or handlebars of your bike.
If I don't have a traditional thing, what luggage can I put ?
In that case you can only add products made for your bike. handlebar or saddle.
Can I use Shad Bikes's luggage on an electric bike ?
No problem! Just make sure the diameter of your rack and handlebar tube meets the requirements for each mount.
Klickfix® fixings
What is the Klickfix® anchor system ?
It's the attachment system we use so you can attach your backpack, bag, or briefcase to your bike easily, quickly, and securely.
What bags are coupled with Klickfix® ?
All ShadBikes bags and backpacks fit with KLICKfix®, except for the Executive Bar Bag 3L and the Genuine Bar Bag 3L. For the Daily Bar Bag 6L and the Genuine Backpack 8L you will need to purchase a KLICKfix® adapter.
Is an additional system that is not included with the ? product needed
A luggage rack with a maximum diameter of 16 or 22 mm (depending on the product) for luggage that is anchored to the rear of the bike, and, for the Daily Bar Bag 6L and the Genuine Backpack 8L, you will need to purchase a KLICKfix® adapter.
Can I buy spare parts of the ? fixations
Of course! If you need a replacement or a KLICKfix® adapter, you can easily purchase it on our website by clicking here. click here.
